In the automation listing, you will find the rules created by all companies. Each rule has a status that indicates its current situation:
- Initializing: This status indicates that the rule has been recently created or edited and that the system is processing the necessary steps for its activation. During this phase, the rule is not yet operational.
- Active: This status confirms that the rule has been fully processed and is operational. At this stage, the rule is applied according to the conditions established by the user.
- Error: This status reflects an anomaly in the automation. During this phase, the rule is not operational and will be reinitialized once the anomaly is resolved.
If you have any further questions, please contact the Customer Experience team or submit a request through this link.
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