Statuses of invoices, batches and payment orders

The Payments module in Embat is divided into three main tabs: Prepare, Batches and History.

Each tab displays a different type of entity (invoices, batches or payment instructions), and each of them can be in various statuses that reflect their current stage in the payment process.

Below is a detailed explanation of each available status and what it means.

“Prepare” tab

This tab lists the invoices available to be included in a payment batch.

• Pending
  The invoice has not yet reached its due date. It can be included in a batch without any issues.
• Overdue
  The due date of the invoice has already passed. It can still be included in a batch, although we recommend acting promptly.

If you don’t see an invoice in the “Prepare” tab, go to the Forecasts module to ensure it has been properly pushed from your ERP to Embat and is in the correct status. Note that forecasts with a “paid” or “cancelled” status are not included in Payments.

“Batches” tab

This tab shows payment batches, which are groups of invoices being processed for payment.

Available statuses vary depending on the type of account used, whether approval or signature is required, and the outcome of the operation.

• Draft
  The batch has been created but has not yet been sent for approval or signature. This is an editable state: you can modify the batch, including removing invoices before proceeding.
• Pending approval
  The batch is awaiting approval in Embat’s approval centre. This status appears when using an account that supports internal approval flows (e.g. via Editran or Airwallex).
• Approval rejected
  One or more approvers have rejected the batch. You can view the approval history to see who rejected it and when.
• Pending signature
  The batch requires direct signature in the bank by one or more authorised signers. This flow does not go through Embat’s internal approval system.
• In progress
  The batch has been successfully signed or approved and is now being processed. We’re awaiting confirmation from the bank. (In some cases, the bank may have responded, but in a format we don’t yet support.)
• Failed
  The batch has been rejected by the bank. Please contact the Customer Experience team to investigate the reason.
• Funding in progress (Only applies to currency accounts)
  The necessary amount is being transferred from the linked account to the currency account before the payment can be executed.
• Funding failed (Only applies to currency accounts)
  The funding attempt failed, for example, due to the linked account exceeding its daily transfer limit. The batch cannot be issued until the issue is resolved.

“History” tab

This tab displays the individual payment orders that make up a batch — that is, each specific instruction sent to the bank to pay a beneficiary.

• In progress
  The order has been issued and is pending the registration of the bank transaction. Once the transaction is received in the Banks > Transactions module, the status will change to Paid.
• Paid
  The amount has been successfully debited and the payment is complete. This occurs when the associated bank transaction is correctly registered in Embat.
• Rejected
  The bank has rejected this specific payment order. This may happen even if the rest of the batch was processed successfully. We recommend contacting the Customer Experience team to investigate the cause.

If you have any further questions, please reach out to the Customer Experience team or submit a request using this link.